Midnight Velvet Reviews

I was approved several years ago for a credit account with this low budget company for a 1,000 credit limit and through out the years I've always made a small purchase never exceeding over $200 and never have I ever once been late on a payment I've always been a loyal customer, but now everytime I try to make a purchase these people are asking me for a downpayment at least have of the purchase amount although I have a credit limit for 1,000 and I have never used not even half of that credit limit amount, these people are deceptive liars and they don't stand by their word, and clearly for years their website indicates a 1,000 credit limit and I've never had a problem with making a purchase until now...I do plan on paying these idiot's completely off which my balance is under $200 and I will be closing the account never to return to their low budget very limited outdated products again.

The merchandise is nice but very pricey.
DO NOT get/use their so-called 'credit card/plan'! They charge you $20 a month just for the privilege of buying their merchandise.
Say you charge a $100 item. You plan in paying it back at about $25/mo for 4 months (plus interest). Month 1: your $25 goes toward your $20 charge fee plus about $5 interest. Result: you still owe $25! At month 2 when you get smart, you pay $50. Again, $20 fee plus $5 interest: now you've paid $75 and you still owe $75 on your $100 bill! It will take you 2 more $50 payments to pay it down: $175 on your $100 purchase! Doesn't stop there.......they will continue to charge you $20/mo until you cancel the credit plan. And they charge you interest on your $20 if you're late.
TOTAL RIP-OFF. SHOULD BE ILLEGAL. DON'T BE TEMPTED OR FOOLED.

Their reliable return/refund policy make it easier for me who hates shopping. I get into some of their fine jewelry and caftans. Taking a trip up north and I have something for everyone. I’m get some really cute items and I don’t have too many hassles.
They’re knowledgeable and helpful and assist with the best intentions.

I'm so tired of having to send orders back that are mix ups and no fault of my own, either the person that takes the order can't speak fluent English or the distribution center is sending out the WRONG STUFF... My order summary is RIGHT but what's in the actual bag is wrong. Midnight Velvet get it together. You all want EVERY PENNY YOU'RE OWED, but NEVER COMPENSATE THE CUSTOMER FOR THEIR INCONVENIENCE... Please! At least act like you care. Does that sweater look like the dress I ordered... Thank you the customer

Might want to be cautious if doing the deferred payment plan option. one could end up paying $80 a month, towards a balance that looks pretty much the same on each bill. not to mention their jewelery is prone to tarnish which was surprising, because iv'e dollar store jewelery that has still maintained it's color. also may be helpful to know customer service is not available on weekends which is when working customers generally have the time to utilize.

I have been a customer to Midnight Velvet for a number of years. I love their clothing. It is very stylish and good quality. I get so many compliments.

Do not do business with this company. They lied told me if I wait 7 mths for some boots I would get a 25% discount with I wait it was a total different amount when they came 6 months later. I called and the lady act as if she was the one I orginal person I talked to and tells me the person didn't tell me what I KNOW WHAT WAS TOLD TO ME. I would have never waited that long to save 10.00. DONT DO BUSINESS WITH THEM THEY ATE A RIPE OFF.
PISSED

I purchased a pair of their Button Leg Capri's in white. They arrived in a timely manner however, they are not white. Not even close. They aren't Ivory, off-white, or cream either... they are beige. I'm not going to pay to return an item that is clearly misrepresented in their catalog. This will be my last purchase from their catalog or any others like them!

Don't order from here they give you a approved amount of credit then when you checkout even tho it's alot less they want a down payment for a amount worth more than the item is worth and everything is on backorder and then when it's suppose to be shipped it gets cancelled scam possibly

The quality for the prices you pay for clothing is awful. Whatever you do, Don' be late on ONE payment because it hits your credit which is WRONG...

Ordered 12 Duffle Bags with names on them. Suppose to have been delivered Nov 18th. Received 4 bags the 19th and one had someone else's order in it. Every day they say the other bags are coming. Everyday FED EX says delivered but THEY ARNT HERE. Calling customer service is terrible. Talking to a supervisor isn't any better. I will NEVER order from them again once I get this situated. 12 bags cost me over $389.00! They will not credit you anything. They say that they can not credit shipping or processing fees. They did not offer anything to keep me as a customer so THEY LOST ONE THAT would spend lots of money! I highly suggest NOT ordering from MIDNIGHT VELVET!

I have been a customer for several
Years and never ordered a single thing that I didn't absolutely love!

Ordered shoes from them, wrong size so I sent them back asking for a larger size. They sent the same size the second time. I sent them back telling them I did not want the shoes at all. They emailed me a receipt saying they received them and then they're charging me for something I never bought.
This is a horrid company and they need to be looked into.

I've never been treated so terrible in my life as a disabled customer who been a faithful customer for many years now

I purchased 1 Carita wig on the midnight velvet credit card 0n 11/2/2020. After reviewing the wig, I decided to return it. I contacted the company and it impress upon me to use their return label and the RMA # to put on the label. However, after several calls, I was told by their representatives that I would receive a check in the mail for $65.54. Another representative stated, you will receive credit to your bank visa card for $65.54 It will take 28 to 30 days before it will be in my account. I called 3/8/21 to informed it has been 30 days and I have not received the $65.54.as you continue to report that it was sent out by mail. One representative reports, it was returned to my bank visa account. I informed it HAS NOT been returned to my account. The company representative stated, we will refund you $65.54, but did not and did something counterproductive and rotten. I paid a $40.00 payment and only want what is rightfully owed to me. The company representatives continued to say, we will refund you $65.54. The last representative I spoke to informed that I owe them 38% for re-stocking fee, $10.00 late fee and $7.95 for the label and additional $1.82 which totals to $38.32. I mentioned that I DID NOT receive return product information, only the return label. The representative referred to return information is in the middle of the catalog, under terms & agreement. Under Terms Of The Offer-Our offer to provide you with a credit account. Upon approval of an account, we will send you a copy of the account agreement. You will have the opportunity to return the merchandise and cancel the account after you have reviewed the agreement. Under-Agreement-You can view your complete Account Agreement at MidnightVelvet.com. Again, there is No information or instructions on how to return an unwanted item. This is deceit and rotten.